We are micropreneurs. We live and breathe our businesses and are the backbone everyone is talking about. Get an expert look into micropreneurship with podcast host Mary McCarthy as she explores needs, triumphs, and strengths of her microbiz community. Get sneak peaks and extras when you subscribe to The Successful Micropreneur on iTunes and Like us on Facebook.
Stuck doing what you SHOULD do, instead of what you WANT?
It’s a common problem. People go through life thinking they know what will make them happy, get a degree, work for years in their field, and realize it’s not what they want at all. But what can they do?
Life Coach and Author Lisa Panos talks to host Mary McCarthy about what she sees holding people back, and what they can do about it.
What is a Life Coach? Lisa describes her job as “…a personal trainer for the mind. Life coaches help people who are healthy, but just need to get stronger. They have an area in their lives they want to improve, and I’m here to help them figure out what that is, figure out the obstacles they need to do that, and then the steps how to get there.”
What You Will Learn:
How a Life Coach can help you
Why Lisa became a Life Coach
Lisa’s advice to you, to help you identify and go after what you want in life
Customer Service is providing a specific service/action to a customer. It can be quick, and often doesn’t require much from the employee or company.
Customer Experience is your microbusinesses’ relationship with the customer. It is the overall connection you make with that person. It is more involved than customer service, often more time consuming, but with greater rewards.
One bad experience can ruin a company’s reputation with that customer and lose their business for a lifetime. One great experience can solidify their business with you, and ensure that they will tell their friends all about it.
What You Will Learn:
How do you make that lasting connection with your customer?
How can a better customer experience make your small business more money in the long run.
The roadblocks that prevent companies from providing outstanding customer experience.
How do you get your employees to provide the customer experience you want your company to be known for.
Diana Westhoff Professional Speaker, Speak4You 614-738-8416