Customer Service is providing a specific service/action to a customer. It can be quick, and often doesn’t require much from the employee or company.
Customer Experience is your microbusinesses’ relationship with the customer. It is the overall connection you make with that person. It is more involved than customer service, often more time consuming, but with greater rewards.
One bad experience can ruin a company’s reputation with that customer and lose their business for a lifetime. One great experience can solidify their business with you, and ensure that they will tell their friends all about it.
What You Will Learn:
- How do you make that lasting connection with your customer?
- How can a better customer experience make your small business more money in the long run.
- The roadblocks that prevent companies from providing outstanding customer experience.
- How do you get your employees to provide the customer experience you want your company to be known for.
Diana Westhoff Professional Speaker, Speak4You 614-738-8416