Handling Unhappy Customers that Post Online Reviews

The growth of online reviews has created a platform for customers to share their experiences, good and bad, with the world. As a retail business owner, Linda Kick of Our CupCakery shares with host Mary McCarthy some of the challenges of dealing with online customer reviews and provides advice on how to overcome reviews that are not always beneficial for a microbusiness.

Linda Kick
Our CupCakery
16 N. High Street
Dublin, Ohio 43017
P (614) 659-1555

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